Privacy Policy

Playbaze Casino ("Playbaze", "we", "us") respects your privacy and is committed to handling your personal and financial information responsibly. This Privacy Policy explains what we collect, why we collect it, and how it's protected when you register, deposit, play or bet on play-bazecasino.ca.

1. Information We Collect

To open and operate a Playbaze account, we may collect:

  • Identity details such as your full name, date of birth, and residential address.
  • Contact information, including your email address and phone number.
  • Account credentials and preferences, including chosen games and communication settings.
  • Financial and transaction data, such as deposit and withdrawal records tied to Interac, cards, e-wallets or cryptocurrency.
  • Gameplay and betting activity across casino, live dealer and sportsbook products.
  • Device, browser and IP information, used to confirm your location and keep sessions secure.
  • Verification documents, including government-issued photo ID and proof of address, submitted during identity checks.

2. How We Use Your Information

We use the data above to:

  • Create and maintain your account, and confirm you meet the minimum age (19+, or 18+ in Alberta, Manitoba and Quebec) and provincial eligibility requirements.
  • Process Interac, card, e-wallet, bank transfer and cryptocurrency deposits and withdrawals securely.
  • Verify your identity in line with anti-money laundering (AML) and know-your-customer (KYC) obligations under our Anjouan Offshore Finance Authority (AOFA) licence.
  • Apply welcome offers, VIP Club tiers, and other promotions to the correct account.
  • Monitor account activity for fraud, bonus abuse and signs of problem gambling.
  • Respond to support requests and send service-related communications.

3. Data Security

All data in transit between your device and Playbaze is protected with SSL encryption. Payment details are processed through established, PCI-compliant providers rather than stored on our own servers wherever possible. Access to personal and financial records is restricted to staff and payment partners who need it to do their job, and our systems are monitored on an ongoing basis to guard against unauthorised access.

4. Sharing Your Information

We do not sell your personal information. It may be shared only in these circumstances:

  • With licensed payment providers (Interac, card processors, e-wallets and cryptocurrency partners) to complete your transactions.
  • With our regulator, the Anjouan Offshore Finance Authority, for compliance, audit and licensing purposes.
  • With identity verification providers to confirm age, address and account ownership.
  • Where required by law, to prevent fraud, money laundering or other illegal activity.

5. Cookies and Tracking

Playbaze uses cookies and similar technologies to keep you signed in, remember lobby preferences, measure site performance, and show relevant promotions. You can manage or disable cookies through your browser settings; doing so may limit some features, such as staying logged in between sessions.

6. Your Rights

As a Canadian player, you can:

  • Request a copy of the personal data we hold about you.
  • Ask us to correct inaccurate or outdated information.
  • Request deletion of your data once it's no longer needed for legal, financial or regulatory purposes.
  • Opt out of marketing emails and promotional notifications at any time.

Submit any of these requests through our support page, and we'll respond as promptly as regulatory record-keeping requirements allow.

7. Responsible Gaming & Your Data

We use account and gameplay data to support responsible gaming tools — deposit limits, loss limits, session reminders and self-exclusion — and to flag patterns that may indicate a player needs support. This monitoring exists to help keep play safe, not to influence how or when you play. Canadian players can also reach independent resources such as ConnexOntario (1-866-531-2600) for confidential advice.

8. Data Retention

We retain account, transaction and verification records for as long as your account is active, and for a further period afterward as required by AML, tax and licensing regulations. Data no longer needed for these purposes is securely deleted or anonymised.

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, payment partners, or legal obligations. Material changes will be communicated via the website or by email, and we recommend checking this page periodically.

By creating an account or using play-bazecasino.ca, you agree to the terms of this Privacy Policy. If you have questions about how your data is handled, contact us at [email protected].